Service Research
نویسندگان
چکیده
منابع مشابه
Optimal Control of Service Rate in a Service Center with Lapse (Research Note)
The purpose of this paper is to analyze the effect of a particular control doctrine applied to the service mechanism of a queuing process with lapse. It is assumed that the service discipline is FCFS (first come, first served), arrival process is Poisson, service time distribution is exponential, service process is one phase and the capacity is infinite. It is also assumed that the customer may...
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This investigation deals with M/M/R/N machine repair problem with R non-reliable service stations which are subjected to unpredictable breakdown. 1here is provision of an additional server to reduce backlog in the case of heavy load of failed machines. 1he permanent service stations repair the failed machines at an identical rate m and switch to faster repair rate when all service stations are ...
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The purpose of this study is to explain the strategies affecting the failure recovery in significant services which researches had previously disregarded. Since more than half of the total global wealth comes from the service sector, this study gains importance. Service failures and failed recoveries are among the leading causes of customer switching behavior from service organizations. The exi...
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Service-Oriented Computing (SOC) is a new computing paradigm that utilizes services as the basic constructs to support the development of rapid, low-cost and easy composition of distributed applications even in heterogeneous environments. The visionary promise of Service-Oriented Computing is a world of cooperating services where application components are assembled with little effort into a ne...
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The service concept plays a key role in service design and development. But while the term is used frequently in the service design and new service development literature, surprisingly little has been written about the service concept itself and its important role in service design and development. The service concept defines the how and the what of service design, and helps mediate between cus...
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ژورنال
عنوان ژورنال: Journal of Service Research
سال: 2017
ISSN: 1094-6705,1552-7379
DOI: 10.1177/1094670517697515